From the Dispatch Chair to the Director's Chair

Take a behind-the-scenes look at the journey from the dispatch floor to the executive office in 911 communications.  In this candid and interactive session, a seasoned dispatch professional shares firsthand experiences of rising through the ranks and discovering that leadership is less about titles and more about transformation.  You'll learn how the role of a 911 Director has evolved, challenge common misconceptions about what effective leadership "looks like", and gain practical insights into the real responsibilities of guiding a team and an entire center.  Whether you're aspiring to leadership or recently appointed as a director, this session provides actionable strategies, lessons learned, and inspiration to navigate the path ahead.

Learning Objectives:

Analyze the evolution of the 911 Director role to understand how leadership in emergency communications has shifted from administrative oversight to transformative guidance.

Identify and challenge common misconceptions regarding executive leadership to develop a more authentic and effective personal leadership style that prioritizes team transformation over titles.

Apply actionable strategies and practical insights gained from firsthand dispatch-to-executive experiences to navigate the transition into higher-level management and center-wide responsibility.