Behind every calm radio transmission and every coordinated emergency response is a dispatcher who leads with quiet strength and composure. Be the Peacock: Bold Confidence for Dispatchers is an empowering session designed to help telecommunicators embrace their confidence, recognize their professional pride, and stand tall in the unseen leadership they bring to every shift.

Using the symbolism of a peacock—bold, resilient, and unapologetically visible—participants will explore how confidence enhances performance, teamwork, and resilience in high-pressure situations. Through engaging discussion and self-reflection activities, dispatchers will identify their strengths, discover opportunities to be bolder in their roles, and leave with practical strategies for maintaining confidence even under stress.

This uplifting and interactive session reminds dispatchers that confidence isn’t about being loud—it’s about standing tall, knowing your worth, and letting your professional feathers show.

Learning Objectives:

Participants will be able to:

1. Identify ways to strengthen confidence in their daily dispatch role.

2. Recognize and take pride in the unseen impact of their work.

3. Practice communicating with boldness and self-assurance.

4. Apply techniques for managing stress while maintaining composure and confidence.

Learning Objectives:

1. The student will be able to describe the design of state and federal court systems, courtroom design, and the roles of Judge, Jury, Prosecutor, Defendant, Witness, and Defense Attorney.

2. The student will be able to describe the process of being summoned to court, from the incident date to testifying on the witness stand.

3. The student will understand common tactics used by defense attorneys during cross-examination and the steps to take to successfully testify in court.